• Specials
    • Dedicated Server Specials
    • Virtual Server Specials
    • Custom Configurations
    • Clearance Servers
  • Dedicated
    • Dedicated Server Matix
    • Express Setup Servers
    • Quad Core Servers
    • Hex Core Servers
    • Dual Quad Core Servers
    • Dual Hex Core Servers
    • Quad Processor Servers
  • Virtual
  • Solutions
    • Security Solutions
    • Storage Solutions
    • Loadbalancing Solutions
    • Private Cloud Solutions
    • Cluster Solutions
    • Managed Services
  • Information
    • About Us
    • Privacy Policy
    • TOS/AUP
    • SLA
    • FAQ
    • Trial Info
    • Support
    • Compare Us
    • Network Status
Contact us today 247365
p&f 866.488.7770
live.databasebydesignllc.com
twitter.com/dbdesignllc
facebook.com/databasebydesignllc
linkedin.com/databasebydesignllc
Frequently Asked Questions


 
Acceptable Use:

Can I run an IRC server?
Can I host legal adult content?
Can I use your services for email campaigns or CAN-SPAM?

Support

What type of management do you provide?
How can I contact you if I need help?
Will you install control panels for free?

Billing

What billing options do you offer?
How am I billed?
What is your cancellation policy?
Do you offer discounts if I pay in advance?

Support

Q: What type of management do you provide?
A: All services are self-managed.

Q: How can I contact you if I need help?
A: We are available 24x7x365 via email, live support and phone.

Q: Will you install control panels for free?
A: Yes, we can install just about any control panel that is around, just open a support request and ask.

Billing

Q: What billing options do you offer?
A: PayPal Subscriptions or Offline Credit Card /w ID verification

Q: How am I billed?
A: All services are automatically billed month-to-month via PayPal or Credit Card

Q: What is your cancellation policy?
A: All in stock servers are covered by our 7-day no questions asked refund, after 7-days no refund is available. Special order servers are non-refundable.

Q: Do you offer discounts if I pay in advance?
A: Yes, we offer discounts for annual payment however for amounts over $1000 USD we only accept Check or Wire Transfer

Acceptable Use:

Q: Can I run an IRC server?
A: No, we do not allow IRC servers on our network.

Q: Can I host legal adult content?
A: Yes

Q: Can I use your services for email campaigns or CAN-SPAM?
A: While we do not disallow these activities you must maintain clean, accurate mailing lists. Repeated SPAM complaints will result in your immediate account termination without refund.

Copyright 2009 Database By Design, LLC.     About Us | Privacy Policy | TOS/AUP | SLA | FAQ | Support | Specials | Dedicated | Virtual | Solutions | Compare