Included Support

Included Support Information:

All Database by Design, LLC services are self-managed by default. While Database by Design, LLC provides self-managed services, we will put forth a "best-effort" response to support requests that are out of our scope at no additional charge. If you have a problem with your service, even if it is caused by a 3rd party, ask us, we are here to help. All support is provided in-house by our North-American based technicians with intimate knowledge of your hosted environment. Support is available 24x7x365.


À la carte Support:

$65/hr (billed by the hour - contact support for quote)


Typical Response Times:

Premium Network

  • All Cisco Network; Edge, Core and Distribution Layers.
  • Line Rate Non-Oversubscribed Distribution Layer.
  • Redundant Bonded 10GE Uplinks.
  • Fully Redundant, Multi-Homed BGP Peering From Tier1 ISP's.
  • Massive Burst Capacity On All Transit Links Provides Excellent Network Stability Under Large DDoS Attacks.

We are here to help

We've got your back 24x7x365. Our helpful and always ready experts are a click or call away. Anytime. Anywhere.

(866) 488-7770